Areas We Cover

We cover 33 towns across Tyne and Wear, Northumberland, County Durham and Teesside, from Newcastle upon Tyne and Hexham in the north to Yarm, Loftus and Guisborough in the south. Every town has its own page, and each service has its own page for that town.

Because Building Control is administered by the local authority, and that is the body you would deal with if a property is listed or in a conservation area and a visible external flue terminal is proposed. The council boundary is more useful to you here than the postal county.

Mostly it does not. Northumbrian Water supplies the region largely from upland reservoirs, and the water is soft, so limescale is far less of a threat to a combi here than it is in the south of England. Hartlepool is the exception on our patch, supplied by Hartlepool Water from Magnesian Limestone boreholes, where the water is hard and a scale reducer is worth discussing.

Very likely yes. These are the towns we cover most often, not a hard boundary. Call us with the postcode and we will tell you straight away whether we can get to you.

Our quotes are based on the work, and any travel is discussed openly before you commit to anything. We would rather tell you honestly on the phone that somewhere is at the edge of our range than turn up and add a charge.

Yes. Annual gas safety checks and CP12 certification are available anywhere we work, and we can combine a safety check with a service on the same visit.

We aim to attend an emergency within three hours where the diary and your location allow it. Travel time to the outer towns is real, so we will tell you a realistic time on the phone rather than promising one we cannot hold. Call 07778 045150.

Yes. Gas Safe registration is national, not local. Every engineer is Gas Safe registered under Gas Safe Register number 957995 and works to the same standard in every town listed here.

Yes, subject to the property being suitable. A heat pump depends far more on insulation, radiator sizing and the space available for an outdoor unit than it does on which town you are in, so we assess each property individually.

For a straightforward like for like boiler replacement we can often quote remotely from clear photos and basic system information. For a change of system type, or anything involving a listed or conservation area property, we would rather see it in person.