Heat Pump Installation in Durham

With regular servicing, typically fifteen to twenty years for the main unit.

Yes, all of it, including the city centre peninsula, Gilesgate, Nevilles Cross, Framwellgate Moor and the streets around them. The narrow streets on and near the peninsula are genuinely tight for a van, so we plan the unload rather than turning up and hoping.

Yes. We offer one off and annual servicing to keep the system running efficiently and to protect any manufacturer warranty.

Stone built Georgian and Victorian properties on and around the peninsula, a significant number of them listed or inside the conservation area is common here, alongside modern estates toward Belmont, Newton Hall and Framwellgate Moor. Where a property is listed or sits inside the conservation area, a flue terminal on a principal elevation is the part of a boiler replacement most likely to need consent rather than the boiler itself. On solid stone walls the core drilling for the flue also needs more care than a modern cavity wall.

Yes. Alongside Durham we regularly carry out heat pump installation in Chester-le-Street, Spennymoor, Consett and across the wider North East, so a job just outside the town boundary is not a problem.

Durham falls under Durham County Council for Building Control. A straight like for like heat pump installation does not normally need a separate building control application, because a Gas Safe registered installer notifies the work through the Gas Safe Register and you receive a Building Regulations compliance certificate. Where it does get more involved is if the property is listed or sits within a conservation area, because a visible external flue terminal can then need consent. If that might apply to your address, check with Durham County Council before the work is booked and we will work around whatever they say.

A hybrid arrangement is possible, where the heat pump does most of the work and the boiler covers the coldest days. It is a reasonable middle step for a property that is not yet insulated well enough for a heat pump alone.

Yes. A heat pump extracts heat from outside air even at low temperatures and keeps delivering heat indoors. It works differently to a boiler, running at a lower flow temperature for longer rather than in short hot bursts, so the house stays at a steadier temperature.

Northumbrian Water supplies this area largely from upland reservoirs, and the water that reaches you is soft. That is genuinely good news for a combi boiler, because the plate heat exchanger that makes your hot water is the part most vulnerable to scale, and soft water leaves very little of it. It does not make a scale reducer pointless, but it does mean we will rarely push one on you here. Northumbrian Water publishes hardness by postcode if you want to confirm your own supply.

Sometimes. A heat pump runs at a lower flow temperature than a boiler, so radiators sized for seventy degree water may be undersized for it. We calculate this room by room at the assessment stage rather than guessing, and often only some rooms need changing.